Transportation Logistics Coordinator

4 days ago

Mesa, Arizona, United States OPENLANE Full time

We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles.

At OPENLANE, we make wholesale easy so our customers can be more successful. We're driven by challenges that inspire us to build, create, and innovate. Our team pursues excellence with relentless curiosity, transforming risk into progress through data, experience, and intuition.

We're seeking a Transportation Logistics Representative/Agent with experience in carrier communication and transportation operations. As part of our Operations team, you'll manage carrier relationships and transportation updates. Your role will involve procuring updates for vehicle pickups and deliveries, mentoring carrier partners, and resolving transportation issues.

You'll use your skills in critical thinking, workflow management, and customer service to drive results. The ideal candidate will have 2+ years of experience in logistics or a related field.

We're looking for someone who is:

  • Customer-Focused: You understand and meet the needs of our customers, ensuring their satisfaction and happiness.
  • Effective Communicator: You possess strong verbal and written communication skills, articulating solutions clearly and concisely.
  • Adaptable: You're flexible and can easily adapt to changes in procedures, priorities, and technology.
  • Resolute: You strive for excellence, obtaining First Contact Resolution by identifying issues, understanding requests, determining the root cause, and selecting or explaining the solution clearly and effectively.

In this role, you'll handle daily inbound and outbound calls and emails from logistic carriers, maintaining professionalism and a positive demeanor in all interactions. You'll investigate delays and coordinate with carriers to resolve issues, monitor delayed loads, and provide assistance for timely delivery.

Additionally, you'll document all correspondence in the company database, recommend carrier account suspensions to management based on performance metrics, and stay informed about company procedures, products, and services. You'll participate in marketing campaigns and maintain professional etiquette, providing process improvement recommendations to management.

This position is performed as a hybrid employee, with in-office requirements on Tuesdays and Thursdays at our Mesa, AZ location. To succeed in this role, you must have a High School Diploma or GED, 2+ years of experience in a customer service position, strong communication and problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience and qualifications. We offer competitive pay, medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US), immediately vested 401K (US) or RRSP (Canada) with company match, paid vacation, personal, and sick time, paid maternity and paternity leave (US), employer-paid short-term disability, long-term disability, life insurance, and AD&D (US), robust Employee Assistance Program, employer-paid Leap into Service Day to volunteer, tuition reimbursement for eligible programs, opportunities to expand your skill set and share your knowledge across a publicly traded, global organization, and a company culture of internal promotions, diverse career paths, and meaningful advancement.

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