Logistics and Carrier Relationship Specialist

4 days ago


Mesa, Arizona, United States OPENLANE Full time

About Us:

OPENLANE is a technology company that simplifies wholesale through a digital marketplace for used vehicles. Our mission is to help customers buy and sell smarter with clear insights.

We Offer:

  • A competitive salary of $55,000 - $65,000 per year based on experience
  • A comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and more

About the Role:

This Logistics and Carrier Relationship Specialist position plays a crucial role in managing carrier relationships and transportation updates. Key responsibilities include procuring updates for vehicle pickups and deliveries, mentoring carrier partners, and resolving transportation issues.

Responsibilities:

  • Handle daily inbound and outbound calls and emails from logistic carriers
  • Maintain professionalism and a positive demeanor in all interactions
  • Investigate delays and coordinate with carriers to resolve issues
  • Monitor delayed loads and provide assistance for timely delivery
  • Document all correspondence in the company database
  • Recommend carrier account suspensions to management based on performance metrics
  • Stay informed about company procedures, products, and services
  • Participate in marketing campaigns and maintain professional etiquette
  • Provide process improvement recommendations to management

Requirements:

  • High School Diploma or GED
  • 2+ years of experience in a customer service position
  • Strong communication and problem-solving skills
  • Attention to detail and ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications:

  • 2+ years of experience in logistics, transportation, or a related field
  • Experience with CRM or logistics software
  • Auto auction customer service experience
  • Knowledge of the automotive remarketing industry
  • Previous experience mentoring or training peers


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