Logistics and Carrier Relationship Specialist
4 days ago
About Us:
OPENLANE is a technology company that simplifies wholesale through a digital marketplace for used vehicles. Our mission is to help customers buy and sell smarter with clear insights.
We Offer:
- A competitive salary of $55,000 - $65,000 per year based on experience
- A comprehensive benefits package including medical, dental, vision, 401K matching, paid time off, and more
About the Role:
This Logistics and Carrier Relationship Specialist position plays a crucial role in managing carrier relationships and transportation updates. Key responsibilities include procuring updates for vehicle pickups and deliveries, mentoring carrier partners, and resolving transportation issues.
Responsibilities:
- Handle daily inbound and outbound calls and emails from logistic carriers
- Maintain professionalism and a positive demeanor in all interactions
- Investigate delays and coordinate with carriers to resolve issues
- Monitor delayed loads and provide assistance for timely delivery
- Document all correspondence in the company database
- Recommend carrier account suspensions to management based on performance metrics
- Stay informed about company procedures, products, and services
- Participate in marketing campaigns and maintain professional etiquette
- Provide process improvement recommendations to management
Requirements:
- High School Diploma or GED
- 2+ years of experience in a customer service position
- Strong communication and problem-solving skills
- Attention to detail and ability to manage multiple tasks in a fast-paced environment
Preferred Qualifications:
- 2+ years of experience in logistics, transportation, or a related field
- Experience with CRM or logistics software
- Auto auction customer service experience
- Knowledge of the automotive remarketing industry
- Previous experience mentoring or training peers
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