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Restaurant Operations Manager

2 months ago

Andrews, United States Vibe Restaurants Full time

Job Summary: The Co-Manager supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The Co-Manager helps manage financial controls, operations, people development, customer service and compliance across all shifts. The Co-Manager has full accountability for store operations in the absence of the General Manager and serves as the lead assistant to the General Manager for ensuring desired store outcomes (i.e., increased sales, profitability, employee retention). A Co-Manager should be able to work long and/or irregular hours, including extra shifts as needed, for proper functioning of the store.

Key Responsibilities:

1. Delivering Exceptional Customer Experience:

  • Directs efficient and accurate preparation of products for prompt customer delivery within the established 30 seconds or less guidelines.
  • Provides production direction to crew in a clear, concise and positive way and coaches others to lead operations.
  • Sets an example for crew by working hard to implement shift SSP.
  • Identifies and resolves bottlenecks in operations to improve our customer service promise 30 seconds or less.
  • Gets the right people involved to prevent and resolve store equipment problems.
  • Monitors VR/LCE operational programs, processes and metrics to identify store issues: Involves management team in resolving operational challenges.
  • Demonstrate patience and a positive attitude with management team and crew members while delegating tasks and giving production instructions.

2. Living the Vibe Restaurants Promise:

  • Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience.
  • Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly and professional manner.
  • Directs crew to take pride in the details of delivering our Customer Promise and Brand Delivery Standards.
  • Assists Operations Coach in identifying and implementing local strategies to market the store and promote store involvement in the community.

3. Winning as a Team:

  • Supervises and trains crew members, Assistant Managers on crew stations, LC/VR products, processes and policies and assists General Manager with recruiting, selecting and retaining effective crew talent.
  • Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to LCE standards.
  • Coaches crew members on crew stations and making them feel their contributions are valuable.
  • Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.
  • Coaches others on management team with knowledge of employment laws and policies and welcomes new responsibilities in building crew talent.
  • Assists with developing and implementing strategies to identify/hire/promote/orientate effective crew talent.
  • Helps store management identify effective crew members who are at-risk-of-departing and takes appropriate action for retention.

4. Acting Like Owners:

  • Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results.
  • Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
  • Seeks best practices from peers to optimize financial controls.
  • Removes performance barriers.

5. Ensuring Compliance:

  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation or security policies by reporting violations to Operations Coach.
  • Motivates and educates crew members and other management to comply with loss control procedures and to maintain and safe and secure environment for employees and customers.
  • Shows Operations Coach that he/she can be relied upon to maintain compliance.
  • Participates in identifying compliance issues across shifts and corrects.

Minimum Qualifications:

  1. Must be 18 years of age.
  2. High school diploma or equivalent.
  3. Demonstration of leadership skills.
  4. English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  5. Proficient math skills.
  6. Completed or willing to complete LCE/Vibe management certifications.
  7. Completion or willing to complete Anti-Harassment training.
  8. Ability to walk/stand for extended periods of time up to ten (10) hours.

Critical Relationships:

  1. Reports to General Manager.
  2. May be coached by Operations Coach.
  3. Supervises management and crew team members.

Potential Career Path:

  1. Assists with new store openings, help with smooth store acquisitions.
  2. Certified Training Store.
  3. Greater responsibility at a higher volume or request to act upon fixing a troubled store.
  4. General Manager.