Customer Service Representative

1 day ago


Farmers Branch, Texas, United States Global Medical Response Inc Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Global Medical Response Inc.

As a Customer Service Representative, you will be responsible for ensuring positive client relations and providing exceptional customer service. Your primary goal will be to maximize services at each facility and identify new business opportunities.

The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to build strong relationships with customers. You will work closely with Operations, Business Development, and the Communication Center(s) to develop and implement Service Promise Plans.

Responsibilities:

  • Initiate and maintain routine contacts with existing clients to ensure smooth working relationships.
  • Hire, train, and manage Account Representatives as needed.
  • Build solid relationships with personnel at various facilities to promote services and identify new business opportunities.
  • Develop and implement effective communication and marketing materials.
  • Demonstrate a professional approach to creating value and gaining confidence in Lifeguard services from customers.
  • Assist operations in developing systems that encourage feedback from crews regarding barriers in service and service incidents.
  • Work with Business Development to create and implement an aggressive Operational Growth & Customer Retention plan.

Requirements:

  • Bachelor's degree in Marketing, Business, or related field preferred.
  • At least one year of business/private sector experience with demonstrated Leadership skills.
  • Valid state drivers' license.

Salary Estimate: $60,000 - $80,000 per year, depending on location and experience.



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