Customer Service Associate

3 weeks ago

Minneapolis, Minnesota, United States The TJX Companies, Inc. Full time

At The TJX Companies, Inc., we are committed to creating a unique and exciting shopping experience for our customers. As a Customer Service Associate II at our TJ Maxx store in Bloomington, MN, you will play a vital role in ensuring that our customers receive exceptional service and have a positive experience in our store.

We offer a competitive salary of $15.00 to $18.25 per hour, depending on your relevant skills, qualifications, and experience. In addition to your hourly wage, you will also be eligible for various benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Your primary responsibilities will include maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty, reviewing and understanding the Store Emergency Response Guide, wearing a complete Company-approved uniform including a Body Worn Camera, greeting customers appropriately, demonstrating courtesy and respect, establishing and maintaining a position at the front of the store or in a department, responding to customer requests for assistance, observing and reporting any suspicious behavior or critical incidents, performing a closing safety sweep of the store with a member of management, adhering to all Company Policy and Procedure, documenting required incidents in AIIM Case Management, and performing other duties as assigned.

To succeed in this role, you will need to possess strong verbal and written communication skills, sound decision-making skills, the ability to take initiative and perform well independently, prior knowledge of retail or security, and the ability to stand for long periods of time. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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