Consumer Loan Specialist II

2 weeks ago


Alpharetta GA USA, United States Bank OZK Full time
Job Summary

As a Consumer Loan Specialist II at Bank OZK, you will be the primary point of contact for consumer loan applicants, responsible for educating them on our loan products and ensuring a complete and compliant loan application. Your expertise will be essential in gathering all necessary supporting loan documentation and ordering services related to securing collateral.

Key Responsibilities
  • Consult with applicants to determine their current and future needs and goals, and provide guidance on optimal loan products.
  • Maintain contact with applicants throughout the loan process, providing regulatory disclosures as required.
  • Effectively communicate with bankers, underwriters, and documentation specialists to ensure seamless loan processing.
  • Perform a thorough evaluation of loan applications, including financial documents, pricing, and structure.
  • Gather all necessary data and documentation from applicants, ensuring completeness and compliance with banking regulations and policies.
  • Order verification documentation and collateral services as required by product.
  • Manage the loan process timeline to ensure on-time closings and meet applicant expectations.
Requirements
  • High school diploma or equivalent required.
  • Minimum of two years of customer service or call center experience.
  • Minimum of two years of work experience in the consumer loan origination process.
  • NMLS certification or successful completion of the NMLS process within 45 days of hire.
About Bank OZK

Bank OZK is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, or any other characteristic protected by law.



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