Lead Therapist Manager

6 days ago


Methuen, Massachusetts, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for leading our team of therapists and ensuring that our clients receive exceptional service and treatment.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate our team of therapists to deliver exceptional service and treatment to our clients.
  • Operational Management: Manage all operational aspects of the spa, including driving memberships, promoting retail sales, and ensuring compliance with all laws and regulations.
  • Customer Service: Provide exceptional customer service and resolve any customer complaints or issues in a professional and timely manner.
  • Training and Development: Provide ongoing training and development to our team members to ensure they have the skills and knowledge needed to deliver exceptional service and treatment.
  • Business Development: Identify opportunities to grow our business and develop strategies to increase revenue and membership sales.
Requirements
  • Leadership Experience: Proven leadership experience in a spa or wellness environment.
  • Spa Operations Experience: Experience in spa operations, including management of therapists, scheduling, and customer service.
  • Customer Service Skills: Excellent customer service skills and ability to resolve customer complaints in a professional and timely manner.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to lead and motivate a team.
  • Business Acumen: Basic understanding of business principles and ability to analyze financial data and make informed decisions.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Team Environment: A dynamic and supportive team environment.


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