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Operations Manager Trainee

2 months ago

Boston, Massachusetts, United States SPIN Boston Full time
Job Overview

Prerequisites

To be eligible for the Operations Manager Trainee position, candidates must demonstrate flexibility and a readiness to relocate as necessary, showcasing their commitment to this vibrant and growth-focused role within our organization.

Position Summary

The Operations Manager Trainee will collaborate closely with the management team, aspiring to become a key figure in the organization. This role requires fostering an atmosphere where innovation, exceptional customer service, event coordination, and sports engagement can flourish. As custodians of a distinctive entertainment venue, the focus will be on talent development and mastering essential management skills acquired from previous hospitality-oriented roles. The Operations Manager will oversee daily operations, including employee payroll, profit-loss analysis, and other critical business functions.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee the operations of the venue and bar to enhance profitability, minimize legal risks, and adhere to operational standards.
  • Ensure a secure environment to mitigate the risk of injuries and accidents. Complete incident reports promptly if a customer or employee is harmed.
  • Recruit, interview, and onboard new staff; manage, motivate, and train employees, including conducting orientation sessions.
  • Support employee development through continuous feedback, setting performance expectations, and conducting evaluations.
  • Manage shifts, which encompass daily decision-making, scheduling, and maintaining standards of quality and cleanliness.
  • Control daily operations by scheduling workforce, ordering supplies, and developing the team.
  • Ensure compliance with safety regulations, local health codes, and company policies.
  • Manage Profit & Loss by adhering to cash control procedures, maintaining inventory, reviewing financial reports, and taking necessary actions.
  • Facilitate pre-event and on-site communication with the events team.
  • Collaborate closely with the internal sales department and clients to understand event objectives and specific implementation strategies that enhance the brand.
  • Address and resolve issues related to the successful execution of events.

Qualifications

  • Strong leadership and personnel management capabilities.
  • Demonstrated ability to network, recruit, train, develop, and evaluate talent.
  • Excellent communication skills across all levels.
  • Proven track record of increasing sales and profitability.
  • Robust background in hospitality.
  • Sound commercial and brand awareness.
  • Minimum of 3-5 years' experience in a managerial role within a high-volume entertainment or restaurant setting.
  • Technical proficiency with Microsoft applications, Apple products, and POS systems.

Employee Acknowledgment

I acknowledge that I have reviewed this job description and understand all duties and responsibilities outlined herein. I confirm my ability to perform the essential tasks as described, with or without reasonable accommodation. I recognize that my role may evolve on a temporary or regular basis according to the needs of the organization without being explicitly stated in the job description.