Customer Experience Director

7 days ago


Shakopee, Minnesota, United States Ej Equipment Corp Full time
Service Department Team Lead

Estimated Salary: $60,000 - $80,000 per year

Ej Equipment Corp is seeking a talented Service Department Team Lead to oversee the daily operations of our service department. As a Service Writer, you will be responsible for coordinating communication between customers and service technicians.

Responsibilities:

  • Greet customers promptly and collect necessary vehicle information.
  • Facilitate open communication between customers and service technicians to ensure mutual understanding.
  • Keep customers informed about essential service details and schedules.
  • Verify warranties and service agreements accurately.
  • Process repair orders with detailed descriptions and costs.
  • Advise customers on additional services and their benefits.
  • Supervise daily service department operations.
  • Mentor and guide a team of service technicians and advisors.
  • Assign and prioritize tasks for efficient workflow.
  • Provide expert guidance and support on complex repairs.
  • Evaluate technician performance and offer constructive feedback.
  • Ensure timely and high-quality repair completion.
  • Maintain accurate records of customer interactions, repairs, and service history.
  • Address customer concerns or issues promptly and professionally.
  • Collaborate with the parts department to secure necessary parts and supplies.
  • Stay updated on industry trends and advancements in automotive technology.

Requirements:

  • Proven experience as an Automotive/Industrial Service Manager or similar role.
  • Strong knowledge of automotive diagnostics, repair, and maintenance.
  • Proficient in sales techniques with exceptional customer service skills.
  • Familiarity with automotive diagnostic equipment is preferred.
  • Effective team leadership, task prioritization, and workflow management skills.
  • Excellent communication and interpersonal abilities.
  • Prior experience as a service advisor or service writer.
  • Above-average phone and communication skills.
  • Ability to multi-task in a busy environment.
  • Team player focused on providing exemplary customer service.
  • Strong organizational skills and attention to detail.
  • Basic mechanical understanding of automobiles.
  • Excellent sales history and customer service record.
  • Ability to work well with existing staff members.
  • Valid driver's license.
  • Professional personal appearance.


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