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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Interaction: Greet and assist customers in a professional and courteous manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
- Product Knowledge: Develop and maintain a strong understanding of our banking products and services, including deposit and loan products, to effectively recommend and promote them to customers.
- Transaction Processing: Process customer transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and adhering to banking policies and procedures.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner, escalating complex issues to management as needed.
- Team Collaboration: Work collaboratively with other banking team members to achieve sales and customer service goals, sharing knowledge and best practices to improve overall performance.
- Education: High school diploma or equivalent required.
- Experience: Minimum of 1 year of customer service experience, preferably in a banking or financial services environment.
- Skills: Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups. Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience: 6 months of experience processing transactions, preferably in a banking or financial services environment.
- Skills: Ability to motivate and collaborate with others, with a strong focus on customer satisfaction and loyalty.
- Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for Advancement: Opportunities for career growth and advancement, with training and development programs to support your success.
- Work-Life Balance: Flexible scheduling and a supportive work environment that allows for a healthy work-life balance.
Equal Employment Opportunity: Citizens is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds.
