Customer Service Director
2 weeks ago
This is an exciting opportunity to lead and enhance our customer service department. As a dynamic Director of Customer Service, you will be responsible for developing and implementing a strategic customer service plan that aligns with the company's objectives and enhances customer satisfaction.
Key Responsibilities:- Develop and implement a customer service strategy that meets the company's objectives and enhances customer satisfaction.
- Lead, mentor, and inspire the customer service team to deliver exceptional service, ensuring that all customer inquiries and complaints are handled promptly and effectively.
- Foster strong relationships with customers, acting as the primary point of contact for key accounts and maintaining open lines of communication to keep them informed about order status and any potential issues or delays.
- Collaborate closely with sales and production teams to ensure seamless coordination, resolve any customer-related issues, and drive continuous improvement.
- Oversee scheduling to ensure that customer orders are fulfilled in a timely and efficient manner.
- Analyze customer service data and KPIs to identify trends, monitor performance, and develop strategies for improvement.
- Provide regular feedback to customers, ensuring that they are kept informed and satisfied with our services.
- Develop and implement training programs for the customer service team to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
- Establish and maintain policies and procedures that ensure a high level of customer service is consistently delivered.
- Bachelor's degree in Business Administration, Marketing, or related field.
- A minimum of 5 years' experience in a customer service leadership role, preferably within the manufacturing industry.
- Proven track record of developing and implementing effective customer service strategies.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Strong analytical skills, with the ability to interpret customer service data and KPIs to drive improvement.
- Excellent problem-solving skills, with a proactive approach to resolving issues and preventing them from recurring.
- Proficiency in using customer service software and tools.
- Strong leadership skills, with a proven ability to inspire and motivate a team.
- Detail-oriented with excellent organizational and multitasking abilities.
-
Customer Service Director
3 weeks ago
Los Angeles, California, United States Jobot Full timeDirector of Customer ServiceWe are seeking a seasoned professional to lead our customer service team and drive exceptional customer experiences. As a Director of Customer Service, you will be responsible for developing and implementing a strategic customer service plan that aligns with our company's objectives and enhances customer satisfaction.Key...
-
Customer Service Director
2 weeks ago
Los Angeles, California, United States Jobot Full timeCustomer Service Director OpportunityWe are seeking a seasoned Customer Service Director to lead our customer service team and drive exceptional customer experiences. As a key member of our leadership team, you will be responsible for developing and implementing a strategic customer service plan that aligns with our company's objectives and enhances customer...
-
Customer Service Director
2 weeks ago
Los Angeles, California, United States Jobot Full timeCustomer Service Director OpportunityWe are seeking a seasoned Customer Service Director to lead our customer service team and drive exceptional customer experiences. The ideal candidate will have a proven track record of developing and implementing effective customer service strategies, with a strong focus on customer satisfaction and loyalty.Key...
-
Customer Service Director
4 weeks ago
Los Angeles, California, United States Jobot Full timeDirector of Customer Service Job DescriptionWe are seeking a highly skilled and experienced Director of Customer Service to lead our customer service team and drive exceptional customer satisfaction. The ideal candidate will have a proven track record of developing and implementing effective customer service strategies, with a strong focus on delivering...
-
Customer Service Director
3 days ago
Los Angeles, California, United States Jobot Full timeJob Title: Director of Customer ServiceWe are seeking a dynamic Director of Customer Service to join our thriving manufacturing company. This is an incredible opportunity to lead and enhance our customer service department. The successful candidate will be a hands-on leader with a passion for delivering exceptional customer service and a keen eye for...
-
Social Services Director
2 weeks ago
Los Angeles, California, United States Health Care Service Corporation Full timeJob Title: Social Services DirectorWe are seeking a highly skilled and experienced Social Services Director to join our team at Health Care Service Corporation.About the Role:The Social Services Director will be responsible for leading the overall operation of the Social Services Department, ensuring that all residents are treated with kindness, dignity, and...
-
Customer Service Representative
2 weeks ago
Los Angeles, California, United States Helios Commercial Service Partners Full timeJob Title: Call Center Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented individual to join our team as a Call Center Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and...
-
Customer Service Representative
3 weeks ago
Los Angeles, California, United States Helios Commercial Service Partners Full timeJob Opportunity at L.A. Hydro Jet and Rooter ServicesWe are seeking a dynamic individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, answering phone calls and emails, and scheduling service requests.Key Responsibilities:Answering...
-
Customer Service Director
3 weeks ago
Los Angeles, California, United States Gold's Gym - SoCal Full timeJob OverviewWe are seeking a highly skilled and motivated Customer Service Manager to join our team at Gold's Gym - SoCal. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive member experience.Key ResponsibilitiesManage front desk operations,...
-
Optometrist Director
2 weeks ago
Los Angeles, California, United States Chinatown Service Center Full timeJob Title: Director of OptometryAt Chinatown Service Center, we are seeking a highly skilled and experienced Director of Optometry to lead our optometry team in delivering high-quality care to our patients.Job SummaryThe Director of Optometry will be responsible for overseeing the daily operations of the optometry department, ensuring that all services are...
-
Customer Service Representative
1 month ago
Los Angeles, California, United States Helios Commercial Service Partners Full timeJoin Helios Commercial Service Partners, a leading provider of multi-site mechanical services, in our rapidly growing plumbing company, L.A. Hydro Jet and Rooter Services. We offer a dynamic work environment, competitive hourly wages, and opportunities for career growth. As a Customer Service Representative, you will be responsible for handling inbound...
-
Customer Experience Director
1 week ago
Los Angeles, California, United States MeUndies Full timeAbout the RoleThe Director of Customer Experience will lead the charge in shaping and implementing our customer experience strategy, ensuring every interaction our customers have with our brand is delightful, seamless, and unforgettable. This role involves leading dynamic customer experience team(s) and working closely with departments to bring innovative...
-
Customer Service Representative
2 weeks ago
Los Angeles, California, United States Helios Commercial Service Partners Full timeJob Title: Customer Service RepresentativeL.A. Hydro Jet and Rooter Services, a Helios Commercial Service Partners company, is a rapidly growing plumbing service company seeking a dynamic individual to join our team.About the RoleWe are looking for a confident, organized, and forward-thinking individual who can thrive in a fast-paced environment. The ideal...
-
Customer Experience Director
2 weeks ago
Los Angeles, California, United States MeUndies Full timeAbout the RoleThe Director of Customer Experience will lead the charge in shaping and implementing our customer experience strategy, ensuring every interaction our customers have with our brand is delightful, seamless, and unforgettable. This role involves leading dynamic customer experience teams and working closely with departments to bring innovative...
-
Customer Experience Director
1 month ago
Los Angeles, California, United States Caliber Sourcing Full timeAbout the RoleThe Director of Customer Experience will lead the charge in shaping and implementing our customer experience strategy, ensuring every interaction our customers have with our brand is delightful, seamless, and unforgettable. This role involves leading dynamic customer experience teams and working closely with departments to bring innovative...
-
Customer Service Liaison
1 week ago
Los Angeles, California, United States Exela Enterprise Solutions Full timeAbout the Role:The Customer Service Representative plays a pivotal role in the call center environment, handling approximately inbound/outbound calls daily from various stakeholders, including customers, business partners, field services, and corporate operators.This position provides essential administrative support to field services, field service...
-
Customer Experience Director
1 month ago
Los Angeles, California, United States MeUndies Full timeAbout MeUndiesMeUndies is a Los Angeles-based underwear and loungewear company that has disrupted the $110B underwear industry with its innovative subscription service. Founded in 2011, the brand has inspired a passionate community of undie-obsessed individuals with its bold, comfortable products.Why Work at MeUndies?We're more than just a company - we're a...
-
Customer Experience Director
4 days ago
Los Angeles, California, United States MeUndies Full timeAbout the RoleThe Director of Customer Experience at MeUndies will be responsible for leading the development and implementation of our customer experience strategy, ensuring every interaction our customers have with our brand is seamless, delightful, and unforgettable.Key ResponsibilitiesOversee customer experience teams in Los Angeles and the Philippines...
-
Optometry Department Director
1 month ago
Los Angeles, California, United States Chinatown Service Center Full timeJob Title: Director of OptometryAt Chinatown Service Center, we are seeking a highly skilled and experienced Director of Optometry to lead our optometry team in delivering high-quality care to our patients.Job SummaryThe Director of Optometry will be responsible for overseeing the daily operations of the optometry department, ensuring that all patients...
-
Valuation Services Director
2 weeks ago
Los Angeles, California, United States Colliers Full timeAbout the RoleWe are seeking a highly skilled Valuation Services Director to join our team at Colliers. As a key member of our valuation team, you will be responsible for performing top-tier valuation services to obtain new and retain top clients.As a Valuation Services Director, you will manage and provide the highest-quality valuation and advisory...
