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Branch Operations Leader

2 months ago


North Augusta, South Carolina, United States First Citizens Full time
Overview

Are you passionate about leading teams? Join First Citizens Bank and play a vital role in our branch operations.

As a Branch Operations Leader, you will oversee the operational functions of a branch and guide a team of service associates in delivering exceptional customer experiences.

You will handle customer transactions and service inquiries while promoting awareness of the bank's offerings and resources. This role is integral in supporting the branch's sales initiatives.

A successful candidate will demonstrate:

Leadership Skills:
Ability to manage and nurture team members to ensure operational excellence.

Customer Engagement:
Exhibits professionalism and understanding in all customer interactions.

Adaptability:
Quick to learn and adapt to new technologies and information, effectively communicating changes to the team.

Collaboration:
Focused on building strong relationships within the team and across departments.

Flexibility:
Skilled in managing multiple priorities and supporting team members in their daily responsibilities.

Influence:
Capable of establishing rapport with diverse personalities to achieve positive outcomes.

Agility:
Proficient in processing information swiftly and resolving issues efficiently.

Communication Skills:
Comfortable engaging in discussions with various audiences.

Responsibilities

The key functions of this role include, but are not limited to:
  • Overseeing branch operations to ensure adherence to policies and procedures.
  • Investigating and resolving transaction discrepancies.
  • Recruiting, supervising, and managing the performance of service associates.
  • Accurately processing customer transactions.
  • Educating customers about the bank's services, including digital banking options.
  • Connecting customers with other team members or partners who can assist with their financial needs.

Qualifications

- Bachelor's Degree with 1 year of experience in financial services, customer service, banking operations, or branch management OR a High School Diploma/GED with 5 years of relevant experience.
- Preferred experience in management or supervisory roles.
- Skills: Financial literacy, knowledge of retail banking products and services, operations management.