Service Advisor

4 weeks ago


North Wilkesboro, North Carolina, United States McNeill Chevrolet Full time
Job Overview

We are seeking a highly motivated and organized Service Advisor to join our team at McNeill Chevrolet. As a key member of our service department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Manage service orders and workflow to ensure prompt and courteous service to customers.
  • Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring a hassle-free experience.
  • Optimize technician time allocation to maximize service sales.
  • Distribute work efficiently among technicians.
  • Answer technical questions and provide guidance on vehicle problems, warranties, services, and repairs.
  • Maintain a high Customer Success Index and assist in diagnosing vehicle issues.
  • Oversee warranty claims administration and supervise the service department.
  • Reinforce company policies and adhere to industry standards.
Requirements
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management skills.
  • Fantastic communication skills with customers.
  • Professional appearance and demeanor.
  • Consistent record of service and sales success.
  • Strong customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with minimal supervision.
  • Clean driving record and valid driver's license.
  • Willingness to undergo a pre-screen background check and drug screen.
Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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