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Assistant General Manager OEM

2 months ago

Riverton, Utah, United States Woodspring Suites Bluffdale Full time
Job Summary:

As a key member of the Woodspring Suites Bluffdale team, the Assistant General Manager OEM will play a crucial role in ensuring exceptional guest satisfaction and efficient hotel operations. This dynamic individual will supervise operating departments in the absence of the General Manager and/or the Manager on Duty, while also assisting the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:
  • Leadership and Supervision: Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments in the absence of the General Manager.
  • Revenue Generation: Assist the General Manager in revenue generation programs, participate in sales efforts, and meet on-site contacts for evening functions.
  • Employee Development: Assist the General Manager in developing managerial and hourly employees through Corporate-approved training programs, and participate in bi-weekly one-on-ones with Department Heads.
  • Guest Satisfaction: Create an environment where employees make empowered decisions to ensure guest satisfaction, and follow up on empowerment successes and opportunities with Department Heads.
  • Financial Reporting: Assist the General Manager with the creation of financial reports as required by the Corporate Office, and meet all Corporate imposed deadlines.
  • Training and Development: Ensure that training in service standards is taking place in each department, and recruit, hire, and train Guest Services staff based on occupancy.
  • Hotel Operations: Maintain regular attendance, approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner, and comply with certification requirements as applicable for position.
Requirements:
  • At least 5 years progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.