Financial Services Representative
5 days ago
Lobel Financial Corporation is a leading provider of auto financing solutions. As a Loan Collections Specialist, you will play a critical role in managing delinquent loans, providing exceptional customer service, and ensuring compliance with regulatory requirements.
In this challenging yet rewarding position, you will have the opportunity to work with a talented team, develop your skills, and advance your career in finance.
Key Responsibilities:
- Contact customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
- Provide professional and empathetic customer service regarding collection issues, maintaining a positive customer experience.
- Utilize phone and email to effectively communicate with customers, ensuring all interactions are accurately documented.
- FOLLOW state and federal debt collection laws and company policies and procedures.
- Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.
Requirements:
- Bilingual Skills: Fluency in English and Spanish is REQUIRED.
- Time Management: Excellent ability to prioritize and multitask effectively in a fast-paced environment.
- Detail-Oriented: Strong attention to detail and accuracy in documentation and account management.
- Communication Skills: Excellent written and verbal communication skills.
- Computer Proficiency: Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
- Customer Focus: Commitment to delivering excellent customer service and resolving issues effectively.
- Problem Solving: Strong organizational, negotiation, and problem-solving skills.
Benefits:
- Competitive salary of $22/hour with potential for higher based on experience.
- Comprehensive benefits package, including 401K matching, medical, dental, and vision coverage, optional life insurance, paid holidays, and generous paid time off.
About Us:
Lobel Financial Corporation is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are headquartered in Southern California and have a market presence coast-to-coast.
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