Studio Director

The Studio Manager will play a pivotal role in leading the Chapter Aesthetic Studio in all business operations, working closely with the Managing Clinical Directors to create lasting impressions and build trust and loyalty with guests.

• Deliver Studio Sales Performance: Meet studio financial goals by driving sales and business volume.
• Analyze Sales Data: Continuously analyze sales data and KPIs to identify opportunities and areas for improvement, creating and communicating action plans to course correct.
• Accountability: Be accountable for all KPIs, including sales goals, labor utilization, and guest NPS scores.
• Staffing and Labor: Responsible for scheduling, staffing, and labor to align with guest demand, focusing on schedule optimization, utilization, and optimal labor spend.
• Sales Techniques: Promote comprehensive treatment packages through sales techniques and value propositions created by clinical staff, utilizing financing options to ensure sales excellence.
• Leadership: Lead overall daily operations and supervision of team members, leading by example with comprehensive knowledge of all product and service offerings.
• Policy Compliance: Uphold, communicate, and set the example for complying with all Chapter policies and procedures.
• Guest Satisfaction: Strong partnership with the Managing Clinical Director to resolve all guest service satisfaction issues, identifying trends for improvement.
• Team Development: Coach and develop team members to achieve sales goals and foster a positive work environment through coaching in the moment, monthly 1:1's, and annual performance reviews.
• Inventory Management: Responsible for managing inventory activities, including purchasing, merchandising, stocking, and tracking supplies.
• Studio Financial Health: Responsible for managing studio financial health and activities, including daily deposits, budgeting, revenue projections, and cost of goods control.
• Brand Ambassador: Act as Chapter Brand Ambassador to build community outreach while building local partnerships supporting our emerging brand.
• Facilities Maintenance: Oversee facilities and maintenance of studio location, including proper maintenance of aesthetic equipment, working directly with the facilities team to report and remediate any issues as they arise.

• Education: Bachelor's Degree preferred; experience in sales or hospitality a plus.
• Leadership Experience: A minimum of two (2) years of leadership/managerial experience; inventory management is preferred.
• Commission-Driven Environment: Two (2)+ years of experience in a commission-driven environment.
• People-Centric Leader: A people-centric leader who motivates and inspires others.
• Problem-Solving: Ability to lead, mentor, and manage a team while problem-solving during day-to-day obstacles.
• Sales and Negotiation: Exceptional consultative selling, negotiation, and closing abilities.
• Proven Track Record: Proven track record of exceeding established sales and revenue goals.
• Interpersonal and Communication Skills: Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport.

Salary Range: $60,000.00-$65,000.00