Retail Store Operations Manager

5 days ago

Goodyear, Arizona, United States Pebble Creek Store (150th Dr & McDowell Rd) Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to lead the daily operations of our sales floor at Pebble Creek Store (150th Dr & McDowell Rd). As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring seamless store operations.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom-line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill's mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure that Team Members are operating per company standards and procedures.
  • Will need to travel to other Goodwill locations to assist other stores and to attend personal training and development classes.
  • Transfers to different stores at any given moment due to business needs.
  • Partner with support areas to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management, staffing, compensation, and development of Team Members.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model Goodwill's Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
Benefits
  • 5 Medical Plans.
  • Employer Funded Health Reimbursement Account (HRA).
  • 3 Dental Plans.
  • Vision Plan.
  • 401K (Immediate participation upon hire).
  • Employer Paid Life Insurance.
  • Employee Assistance Program (EAP).
  • Paid Time Off; Sick and Vacation.
  • Paid Holidays.

Become a valuable part of our team and work for a company that values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work.

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