Benefits Coordinator

5 days ago

Southfield, Michigan, United States Strategic Staffing Solutions Full time
Job Title: Benefits Specialist

We are seeking a highly skilled Benefits Specialist to join our team at Strategic Staffing Solutions. As a Benefits Specialist, you will play a critical role in assisting and supporting management in the execution, evaluation, and implementation of production workflows, work processes, and reporting to improve customer service levels and overall quality.

Key Responsibilities:
  • Handle escalated servicing issues through the Complaints Tracking Module.
  • Work with external parties, such as providers and members, to resolve issues and effectively communicate findings.
  • Collaborate with cross-functional teams to address enrollment, claims, benefit, eligibility, and billing matters.
Requirements:
  • Maintain confidentiality of all information processed.
  • Assist in planning, coordinating, developing, and implementing approved projects to enhance operational efficiency.
  • Analyze, process, and expedite operational transactions, including timely resolution of problems.
  • Participate in systems testing, develop procedures, and provide recommendations for process improvement.
  • Provide leadership with project status, issue, communicate, and recommend policy decisions to achieve project objectives.
  • Utilize and maintain corporate production and reporting systems, producing routine and non-routine reports, presentations, and communications.
  • Assist personnel by answering questions, supplying information, and training.
  • Develop and maintain effective working relationships with customers or partners.
Preferred Qualifications:
  • Excellent analytical, organizational, planning, and follow-up skills.
  • Ability to work collaboratively in a team environment, including remotely.
  • Excellent verbal and written skills, including expertise in writing for digital and social media and video.
  • Ability to exercise independent judgment, meet deadlines, and deliver on projects while working under limited supervision.
  • Ability to comprehend complex company documents, procedures, and policies, and distill these into easy-to-understand language that supports corporate strategy.
  • Ability to speak effectively before external and internal groups.
  • Proficient in current industry standard PC applications and systems, including Microsoft Office.
  • Ability to work in a team setting and independently, and under tight deadlines.
  • Ability to build trust and relationships with internal and external customers.
  • Ability to maintain confidentiality.
  • Ability to work with a variety of variables where limited standardization exists.
  • Resourceful problem solver with ability to formulate and execute plans efficiently and effectively.
Education/Certifications:
  • High School Graduate or GED equivalent required. Three (3) to five (5) years of experience with benefits and procedures as related to assigned department.

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