Patient Engagement Specialist

1 week ago

Roseburg, United States Rely Health Full time
About the Role

Rely Health is seeking a highly skilled Patient Care Navigator II to join our team. This role plays a vital part in ensuring seamless patient experiences and facilitating comprehensive care.

Key Responsibilities
  • Contribute to problem-solving with the team through effective communication, collaboration, data collection, critical thinking, and evaluation of options to further patient progress toward care plan goals.
  • Take initiative to develop knowledge, skills, and abilities to perform at a high level, including staying up-to-date with related care management news, documentation, literature, and continuing education.
  • Support quality initiatives collaboratively developed with payor partners through care gap closure campaign outreaches designed to engage patients and caregivers, increase treatment adherence, and better health outcomes for covered populations.
  • Establish relationships with and serve as the primary point of contact for patients and their families or caregivers.
  • Assist patients with medical coordination matters such as obtaining a primary care or specialist provider, scheduling follow-up appointments, and providing linkages to pharmacy resources.
  • Assist patients with social coordination matters, such as referring patients to a financial counselor, insurance enrollment specialist, or social worker/case manager for additional resources.
  • Utilize motivational interviewing techniques to communicate with patients in a respectful, culturally appropriate, non-judgmental manner.
  • Clearly communicate the purposes and services available to patients, family members, and caregivers.
  • Work with the patient to coordinate transition into or out of a care setting by following instructions provided by a medical professional or case management specialist.
  • Regularly communicate with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
  • Maintain frequent contact with client or hospital/clinic leadership to assist with other duties as assigned for participation in client or hospital/clinic initiatives.
  • Aid in customer service, patient experience by maintaining a non-judgmental, calming presence and relaying feedback or patient issues to appropriate clinical or patient experience staff.
  • Maintain documentation of all client encounters in appropriate software applications or tools; complete reporting requirements according to program standards.
Requirements
  • High school diploma or GED
  • Knowledge of health insurance, billing practices, and intricacies of healthcare systems
  • Ability to maintain a high level of productivity autonomously
  • 2+ years of patient care navigation experience
  • Familiarity with healthcare technology platforms and tools
  • Understanding of and ability to comply with all HIPAA and confidentiality requirements
  • Ability to work independently and lead a team in a fast-paced, demanding environment with minimal supervision.
  • Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
  • Ability to communicate effectively, both orally and in writing
  • Ability to create effective rapport with a diverse group of patients and care providers
  • 1+ years of experience leading people

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