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Technical Support Specialist II

2 months ago

Dothan, Alabama, United States AAA Cooper Transportation Full time
Job Summary

The Technical Support Administrator II is a critical role within AAA Cooper Transportation's Information Services department. This position is responsible for ensuring the smooth operation of all information systems services, from client endpoint to server system scope.

Key Responsibilities
  • Maintenance and support of endpoint client machines and services, including cloud and on-premises services.
  • Collaboration with network and system administrators to identify performance, capacity needs, and resiliency particularly as these relate to endpoint client machines and services.
  • iSeries support and troubleshooting, including printer and application-level support.
  • Design and management of the information systems backup and disaster recovery plans for the enterprise.
  • Administration and maintenance of 3rd party solutions as it relates to the operation and support of the enterprise.
  • Management of IT Assets: endpoint, server, and network equipment.
Requirements
  • Business Acumen: Understand business implications of decisions and demonstrate knowledge of market and competition.
  • Professional Development: Maintain up-to-date knowledge of available and emerging Information Systems technologies.
  • Conflict Resolution: Encourage open communications and maintain objectivity.
  • Impact & Influence: Pursue and win support for ideas and display ability to influence key decision-makers.
  • Relationship Building: Build rapport up, down, and across the organization and establish collaborative relationships to achieve objectives.
About AAA Cooper Transportation

AAA Cooper Transportation is an asset-based multi-regional trucking company providing less-than-truckload, truckload, dedicated contract carriage, brokerage, and international services. With directly operated facilities in the Southeast, Southwest, Midwest, and Puerto Rico, and partner carriers with coverage into Canada, Mexico, and across the globe, AAA Cooper Transportation can service nearly all transportation needs.