Customer Experience Alterations Representative

7 days ago


El Paso, Texas, United States David's Bridal Full time

We are seeking a skilled Alterations Customer Service Representative to join our team at David's Bridal. In this role, you will be responsible for providing exceptional customer service, ensuring that every bride feels like royalty, and working collaboratively with our team to achieve outstanding results.

About the Job

This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. As an Alterations Customer Service Representative, you will be responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring that items are ready for pickups.

Responsibilities
  1. Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicates clearly and concisely adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict.
  2. Use all systems to manage customer flow to deliver five-star customer experiences.
  3. Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist tasks and meeting customers' emotional and practical needs.
  4. Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership teams.
  5. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  6. Promote all alterations services and personalization options.
  7. Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.

The ideal candidate will have excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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