Guest Advocate General Merchandise Specialist

2 weeks ago


Washington, United States Target Full time
Company Overview:

Target, a Fortune 50 company, is one of America's leading retailers with over 400,000 team members worldwide. We're committed to helping all families discover the joy of everyday life by creating growth opportunities, prioritizing relationships, and succeeding as one Target team.

About This Role:

As a Guest Advocate in our General Merchandise department, you'll provide exceptional guest service, customizing each experience and anticipating guest needs. You'll be responsible for being proficient in all areas of the store, completing duties such as cashiering, stocking, presentation, and price accuracy. With a focus on providing a welcoming and inspiring experience, you'll help drive sales and achieve business priorities.

Key Responsibilities:

* Create a welcoming experience by authentically greeting all guests
* Observe and quickly understand whether a guest needs assistance or wants to interact, following body language and verbal cues to tailor your approach
* Engage with guests in a genuine way, asking questions to better understand their specific needs
* Be knowledgeable about tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
* Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
* Help guests as you complete workload with minimal guest disruption
* Work in all departments to ensure sales floor is full, zoned, and in stock for guests
* Push and stock product to sales floor
* Execute adjacency changes, transitions, revisions, and sales plans for all departments
* Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
* Complete scans and system audit functions to ensure inventory accuracy
* Support execution of major transitions and ISM
* Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed
* Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments
* Process all inbound deliveries (using the receive application) to ensure inventory accuracy
* Complete all backroom daily and weekly audits
* Operate power equipment only if certified
* Maintain backroom organization and location accuracy and follow equipment guidelines
* Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
* Demonstrate a culture of ethical conduct, safety, and compliance
* Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

What We Offer:

* Competitive hourly rate: $17.75 USD - $26.65 USD per hour (dependent on experience)
* A fun and energetic work environment where no two days are ever the same
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and more

About You:

We're looking for individuals who are passionate about delivering exceptional guest service, have excellent communication skills, and can work effectively in a fast-paced environment. If you're a team player who enjoys working with people and can adapt to changing situations, we encourage you to apply

Requirements:

* Welcoming and helpful attitude toward guests and other team members
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
* Work both independently and with a team
* Resolve guest questions quickly on the spot
* Attention to detail and follow a multi-step process
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Working at Target:

We value our team members' contributions and strive to create an inclusive and supportive work environment. If you're interested in a challenging and rewarding role where you can make a difference, apply now

Estimated Salary Range: $35,300 - $53,800 per year



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