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Case Manager

2 months ago

Melbourne, Florida, United States Percepta Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and building strong relationships with our customers.

Key Responsibilities
  • Customer Service: Provide timely and effective resolution to customer inquiries and issues, ensuring high levels of customer satisfaction.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to deliver personalized service.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries and concerns.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem Solving: Analyze and resolve customer issues in a timely and professional manner, using available resources and tools.
Requirements
  • Education: High school diploma required; associate or bachelor's degree preferred.
  • Experience: Minimum of two years of experience in customer service, call center, hospitality, or public relations, or sales.
  • Skills: Strong verbal and written communication skills, strong customer service, interpersonal, and relationship-building skills, excellent English language (oral and written), with grammatical knowledge and etiquette.
What We Offer
  • Competitive Compensation: Starting pay rate of $18.34 per hour.
  • Benefits: Health/Dental/Vision/Life Insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA), 401(k) with company match, Vacation/Sick Time and Paid Holidays, Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, Training and Development Programs (Percepta College), Employee Rewards Program (Perci Perks).
About Percepta

Percepta is a global contact center company that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • Culture of Service: To be treated like you are the customer from day one.
  • Teamwork: Belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions.
  • Respect: A team that is accountable, dependable, and gives you their full attention.
  • Proactive: To surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
  • Career Growth: Lots of learning opportunities for aspiring minds.
  • Diversity: Be a part of our growing diverse and community-minded organization that is all about having fun.