Mini Bar Attendant

2 weeks ago


Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time
Job Summary

We are seeking a highly skilled and detail-oriented Mini Bar Attendant to join our team at Trump International Hotel and Tower Chicago. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Inventory Management: Handle and organize all inventories required by Mini Bar, including inventory of expiration dates and FIFO rotation of all stock.
  • Service Standards: Understand, accurately follow, and perform Mini Bar procedures as per standards and policies in place.
  • Guest Satisfaction: Consistently replace Minibar items in guest rooms per consumption, ensuring a high level of guest satisfaction.
  • Facilities Maintenance: Observe and maintain daily condition of all physical facilities and equipment related to Minibar operation.
  • Product Knowledge: Have full understanding and knowledge of all food and beverage items on our minibar menu.
  • Service Delivery: Perform and adhere to established standards of the preparation, presentation, and delivery of high-quality, yet discreet and unobtrusive service to our guests.
  • Communication: Be courteous and display a professional attitude to the guests at all times, establishing a rapport with guests and providing guest recognition and good customer relationships.
  • Housekeeping: Ensure that the place of work and the surrounding area is kept clean and organized at all times.
  • Supply Management: Monitor operating supplies and reduce spoilage and waste.
  • Departmental Awareness: Read departmental bulletin board on a daily basis in order to remain current on information regarding the day's business.
  • Hotel Services: Be fully conversant with all services and facilities offered by the hotel.
  • Guest Feedback: Handle complaints or guests' concerns, giving feedback on guest comments to the management.
  • Team Collaboration: Communicate with other departments to ensure a supporting team of professionals.
Requirements
  • Knowledge and Skills: Must have a basic knowledge of dining room and service procedures and functions.
  • Physical Demands: Be able to work in a standing position for long periods of time (up to 5 hours), safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
  • Language Proficiency: Reading, writing, and oral proficiency in the English language.
Working Conditions

Shift schedules will be flexible, working both AM, PM, and Overnight shifts. Work harmoniously and professionally with co-workers and management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.


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