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Bilingual Spanish Care Team Associate
2 months ago
Welcome to Sedgwick: Where Compassion Drives Our Mission
A position at Sedgwick transcends a mere job; it is an opportunity to be part of an organization that appreciates you as a unique individual, providing flexibility, support, and avenues for professional growth. We foster an atmosphere that champions diversity and inclusion, positively impacting lives through our dedicated service to various organizations.
Position Title: Entry-Level Customer Care Representative (Bilingual Spanish)
Essential Qualifications:
- Proficiency in Spanish for managing incoming communications and English for internal discussions.
Benefits You Will Receive:
- A stable work environment, whether in an office or remote setting.
- An extensive training program.
- Guidance and mentorship for career advancement.
- Opportunities for professional development.
- A diverse benefits package.
Role Summary:
Your primary responsibility will be to deliver exceptional service to callers regarding claims, ensuring efficiency and precision throughout the claims process.
Are You the Right Fit?
We are looking for motivated, empathetic individuals who thrive in collaborative settings, demonstrate initiative, and are focused on customer satisfaction and solutions.
Key Duties:
- Deliver outstanding customer service and internal assistance.
- Serve as a bridge between customers and team members.
- Document and track all interactions and resolutions.
- Educate customers on procedures and timelines.
- Address and investigate customer feedback.
- Help identify trends and implement effective solutions.
- Perform various administrative responsibilities.
Required Qualifications:
- High school diploma or GED.
- Excellent communication and organizational abilities.
- Familiarity with Microsoft Office applications.
- Previous experience in clerical or customer service roles is preferred.
What We Provide:
- A world-class training program.
- Mentorship and support for career growth.
- Opportunities for professional development.
- A comprehensive benefits package.
Application Process:
The application process includes a recorded video interview. After submission, you will receive confirmation via email. If you do not hear from us, please log into your account to reapply. We carefully review applications and will reach out to suitable candidates directly.
Work Environment Requirements:
- Physical: Computer keyboarding.
- Auditory/Visual: Hearing, vision, and verbal communication.
- Mental: Strong analytical and problem-solving skills.
Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.
Don't Let a Lack of Perfect Experience Hold You Back
If you are passionate about this role and believe you possess the necessary qualities, even if you do not meet every requirement, we encourage you to apply. Sedgwick values diversity and acknowledges the unique strengths each individual contributes.
