Client Relations Specialist

2 weeks ago


Georgetown, Texas, United States Cutter Holding Co Full time
Job Overview

Compensation: Starting at $17.00/hr, increasing to $19.00/hr upon successful completion of the probationary period.

(This is an entry-level role where key factors for successful probation include attendance, behavior, and learning aptitude).

Position Summary

Cutter Holding Co is on the lookout for enthusiastic and knowledgeable customer service experts. The Customer Service Representative (CSR) will serve as the primary point of contact for our clients and must excel in building relationships while delivering outstanding customer service. The CSR embodies the company's presence at the facility, representing our brand to aircraft owners, operators, business partners, and the aviation community.

Key Responsibilities

The CSR will actively engage in the following:

  • Address customer concerns and resolve issues promptly.
  • Escalate unresolved customer complaints to appropriate departments.
  • Oversee the arrival, parking, refueling, loading, and departure of aircraft.
  • Calculate service charges, process payments, or arrange billing.
  • Manage reservations and maintain records of customer interactions and transactions.
  • Transport passengers and crew members to various destinations.
  • Complete necessary documentation and manage service requests using computer systems.
  • Engage with customers via phone or in person to provide information about services.
  • Verify and ensure accurate orders for fuel and catering are processed and delivered.
  • Maintain communication with aircraft through radio and direct activities related to transportation logistics.
  • Ensure compliance with FAA and TSA regulations and perform airfield management tasks.
  • Undertake additional responsibilities as assigned.
Qualifications

Skills and Experience:

  • Ability to multitask effectively.
  • 1-3 years of experience in customer service.
  • Strong communication and interpersonal skills.
  • Professional demeanor and appearance.
  • Excellent organizational skills with a genuine desire to assist customers.
  • Proficient in computer usage and capable of radio communication.
Additional Requirements:
  • Valid driving record.
  • Ability to pass a background check.
  • Must pass a drug screening test.


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