Front Desk Staff Assistant

4 days ago


Edina, Minnesota, United States Shaner Hotel Group Full time

Job Summary: We are seeking a highly motivated and detail-oriented Front Desk Staff Assistant to join our team at Shaner Hotel Group.

Key Responsibilities:

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Resolve discrepancies on the room status report with Housekeeping.

Requirements:

  • High school graduate or equivalent.
  • Previous hotel experience preferred.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

About Shaner Hotel Group:

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.


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