Insurance Customer Service Representative

2 weeks ago


Benton, Kentucky, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and collaborating with team members to achieve office goals.

Key Responsibilities:
  • Assist customers with their insurance needs and provide exceptional customer service
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures
  • Prepare and process insurance quotes and applications, collaborating with team members as needed
  • Promote and cross-sell insurance products and services to customers
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong organizational and time management skills, with attention to detail and accuracy
  • Proficiency in Microsoft Office and other software applications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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