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Retail Manager

2 months ago

Bozeman, Montana, United States Macy's Full time
Job Summary

This is a challenging and rewarding role for a highly motivated and experienced retail professional. As a Store Director at Macy's, you will be responsible for leading a team of sales executives and associates to drive sales growth, improve customer satisfaction, and maintain a high level of operational excellence.

Key Responsibilities
  • Sales and Customer Service
    • Develop and implement sales strategies to drive revenue growth and improve customer engagement.
    • Coach and develop sales executives to deliver exceptional customer service and achieve sales targets.
    • Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
  • Team Leadership and Development
    • Lead and manage a team of sales executives and associates, providing coaching, guidance, and development opportunities.
    • Recruit, select, and train new team members to ensure a high level of talent and expertise.
    • Develop and implement training programs to enhance sales and customer service skills.
  • Operational Excellence
    • Ensure the store is maintained to a high standard of cleanliness, organization, and visual merchandising.
    • Monitor and control inventory levels, ensuring accurate stock levels and minimizing stockouts and overstocking.
    • Implement and maintain efficient operational processes and procedures.
  • Business Planning and Analysis
    • Develop and implement business plans to drive sales growth and improve customer satisfaction.
    • Analyze sales and customer data to identify trends and opportunities for improvement.
    • Monitor and report on key performance indicators (KPIs) to measure sales and customer service performance.
  • Qualifications and Competencies
    • High school diploma or equivalent required.
    • 5+ years of retail experience, with a minimum of 2 years in a leadership or management role.
    • Proven track record of driving sales growth and improving customer satisfaction.
    • Excellent communication, leadership, and interpersonal skills.
    • Ability to work a flexible schedule, including evenings, weekends, and holidays.