Collections Specialist

3 days ago

Duluth, Minnesota, United States GravoTech Full time
Job Title: Collections Specialist

GravoTech is seeking a highly skilled Collections Specialist to join our team. As a key member of our finance department, you will be responsible for collecting outstanding accounts receivable dollars from our existing client base and resolving customer billing problems.

Key Responsibilities:
  • Review open accounts for collection efforts and make outbound collection calls in a professional manner.
  • Resolve client-billing problems and reduce accounts receivable delinquency by applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates and make collection calls to past due accounts.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements and mail correspondence to customers regarding payment of delinquent accounts.
  • Respond to credit inquiries from external and internal sources and support the collection efforts/calls for accounts receivable.
  • Email and mail invoices, documents, and credit card receipts to accounts and follow up.
  • Mailing statements and assist with maintaining sales tax exemption certificates and writing up sales tax credit documents.
  • Assist with annual financial audit documentation requests and sales tax audit documentation requests.
  • Follow-up on unclaimed property issues or requests.
Requirements:
  • Associate degree preferred, however, a high school diploma and additional years of experience can qualify.
  • Minimum of 2 years of corporate collections experience, including interaction with a large customer base with primarily Business to Business collections.
  • Strong communication skills, both written and verbal, with problem-solving and analytical skills required.
  • Ability to work independently and adapt to a fast-changing environment.
  • Proficiency in JDE (or any other ERP system), Microsoft Office, including Excel, Word, and Access.
  • Attention to detail with an eye for accuracy.
  • Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

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