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Technical Support Specialist

1 month ago

Quakertown, Pennsylvania, United States TEKsystems Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing first-level phone support for all US Dental Platform locations.

Key Responsibilities

  • Provide first-level phone support for all US Dental Platform locations
  • Ensure that all phone support calls are logged, resolved, or forwarded to the proper group for resolution
  • Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems
  • LAN/WAN network troubleshooting, and vendor coordination
  • Assist the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third-party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc)
  • Provide IT purchasing services; track purchase requisitions and orders for all US Dental Platform locations from initial request through final delivery of products
  • Monitor the pricing and invoicing of merchandise to ensure proper payment and cost savings

Requirements

  • Takes users' issues and requests via phone, email, and Ticketing System
  • Log the issues/requests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource
  • First-level troubleshooting of laptops, desktops, servers, network-related or attached systems
  • Replace defective or inadequate software packages
  • Maintain Active directory user account and security consistency
  • Escalate and redirect Help Desk Incidents to the appropriate technical resources
  • Install, troubleshoot, and repair PC hardware and Operating Systems
  • Troubleshoot MS and Enterprise software application issues
  • Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues
  • Installation and maintenance of Windows-based PC/Laptops in an enterprise environment
  • Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Installing software patches as needed and eradicating spyware/viruses
  • Assists with upgrade implementations, application support, and network infrastructure expansions

Preferred Skills

  • Knowledge of computer hardware and software (A+ Certification is great, but any training program or internship is a plus as well)
  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently to implement in the work environment
  • Working knowledge of Cisco/Avaya phone systems desired but not required

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.