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Bakery Department Lead

2 months ago

Burlington, Vermont, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled and experienced Bakery Department Lead to join our team. As a key member of our bakery operations, you will be responsible for leading the department's daily activities, ensuring high-quality products, and providing exceptional customer service.

Key Responsibilities
  • Lead the bakery department in the absence of the department manager and assistant department manager, ensuring smooth operations and adherence to established standards.
  • Comply with all company policies, procedures, and government regulations, maintaining a safe and healthy work environment.
  • Utilize retail store systems to manage productivity, scheduling, and inventory, ensuring efficient operations.
  • Treat all colleagues with fairness, dignity, and respect, fostering a positive and inclusive work environment.
  • Meet or exceed management planning guidelines, driving sales growth and customer satisfaction.
  • Develop in-depth product knowledge, staying up-to-date on bakery products, including rolls, desserts, cakes, muffins, bagels, coffees, and platters.
  • Assist in training new associates, ensuring they are equipped to provide excellent customer service and meet department standards.
  • Maintain a neat and well-groomed appearance, adhering to company personal appearance policies.
  • Communicate effectively with colleagues and management, ensuring seamless department operations.
  • Support company safety standards, reporting any needed equipment repairs or maintenance work, and maintaining a clean and safe work area.
  • Observe and maintain company sanitation and food safety standards, ensuring high-quality products and customer satisfaction.
  • Perform other duties as assigned, contributing to the overall success of the bakery department.
Requirements
  • Effective communication, customer service, and selling skills, with a strong ability to work in a team environment.
  • Excellent interpersonal skills, with a demonstrated ability to learn multiple tasks and technical requirements of the job.
  • Ability to meet minimum age requirements to perform specific job functions.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Meet established volume activity standards, performing repetitive grasping, pinching, squeezing, and hand/arm motions while standing/walking the majority of the shift.
  • Lift up to 30 pounds 40% of the time and up to 40 lbs. occasionally, reaching to shoulder level or overhead on occasion while lifting up to 20 lbs. on occasion.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, using hands to operate controls, feel objects, and use tools to prepare products.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food products.
Preferred Requirements
  • Role model outstanding, friendly customer service, using skills and knowledge to offer solutions that meet or exceed customer expectations.
  • Supervise performance of all duties and responsibilities of all bakery associates as/when assigned by management.
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance in the department.
  • Greet and assist customers with locating and selecting products, providing personalized service when necessary.
  • Frost, base ice, and decorate all varieties of cakes, taking customer demands into consideration.
  • Package and display products according to standard practice and our automated production program, taking customer demands into consideration.
  • Perform assigned tasks such as replenishing merchandise, preparation of products according to prescribed standards.
  • Process merchandise properly, paying special attention to rotation of products according to prescribed standards.
  • Retrieve and organize bakery product loads.
  • Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
  • Maintain accurate, neat records of production, shrink, sales, and inventory.
  • Wash, rinse, and sanitize equipment in accordance with company guidelines.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.