Retail Makeup Artist

3 weeks ago


New York, New York, United States Charlotte Tilbury Full time
Job Overview

As a Retail Makeup Artist at Charlotte Tilbury, you will be responsible for delivering exceptional makeup artistry and customer service in our stores. You will be part of a dynamic team that drives business growth through sales and customer engagement.

Key Responsibilities
  • Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Create brand awareness through product knowledge and demonstrations
  • Seat customers for makeup services and provide personalized shopping experiences
  • Demonstrate entrepreneurial spirit and work collaboratively to achieve team and counter goals
  • Introduce new product launches and consistently promote the Tilbury Touch to customers
Customer Service
  • Lead by example to promote exceptional customer service and the Tilbury Touch
  • Deal with customer queries and achieve positive outcomes
  • Seat customers for makeup services and provide personalized shopping experiences
  • Work quickly and accurately in time-pressured conditions
  • Extend exceptional customer service beyond the in-store experience through makeup applications and follow-up with clients
Team Work
  • Assist in the execution of events and meet booking and sales goals
  • Demonstrate a positive and cooperative approach towards work and colleagues
  • Contribute to individual and team development plans through constructive feedback
  • Maintain high standards of timekeeping and assist in maintaining an atmosphere of open and positive communication
Operations
  • Ensure the counter is 'customer ready' from open to close of business
  • Maintain excellent counter hygiene standards and assist with inventory management
  • Adhere to cash loss prevention procedures and security policies
  • Implement visual merchandising and new launch displays as directed by management
Requirements

You will have:

1-2 years of cosmetic artistry experience and 1-2 years of clienteling/sales experience


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