Supervisor, Home Services

6 days ago


Birmingham, Alabama, United States Unavailable Full time
Job Title: Supervisor, Home Services

At C Spire, we are committed to delivering exceptional customer experiences. As a Supervisor, Home Services, you will play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Supervise daily installs by C Spire employees and contract employees, ensuring timely and quality service delivery.
  • Manage inventory distribution, on-time arrival to install appointments, and quality assurance for all installs.
  • Supervise upkeep and appearance of company vehicles, maintaining a positive image in the communities we serve.
  • Oversee employee image and adherence to uniform and personal appearance standards.
  • Troubleshoot hardware and software issues, making changes to meet specification requirements.
  • Conduct customer premise surveys, make recommendations on equipment placement, and manage schedule impact.
  • Provide prompt, courteous, and excellent customer service.
Requirements:
  • High School Diploma or equivalent required.
  • Good oral and written communication skills required.
  • Experience with IPTV or Cable TV and/or Home Automation/Security required.
  • Fiber splicing, wireline phone service, wireless routers, and wireless technology required.
  • Proven leadership or management experience required.
  • Must possess a high degree of interpersonal skills.
Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.

Must be available via phone 7X24 hours a day for emergencies and on call as directed.

Regional travel will be required. Occasional longer distance travel required.

Must have appropriate driver's license and be insurance eligible.

Must be able to handle and move 50 lbs. or more.

Must be able to work on a ladder for an extended period of time.

Must have good hand-eye coordination.

Must be able to operate tools and equipment.

Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods.



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