Customer Service Representative

7 days ago


Canonsburg, Pennsylvania, United States NovaCare Rehabilitation Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at NovaCare Rehabilitation. As a key member of our Central Business Office, you will be responsible for providing exceptional patient and insurance services through various communication channels.

Key Responsibilities
  • Answer and Resolve Inquiries: Respond to patient and insurance-related inquiries in a professional and courteous manner, ensuring timely resolution and accurate information.
  • Manage Patient Accounts: Maintain accurate patient account records, process payments, and apply credits to accounts as necessary.
  • Communicate Effectively: Document all verbal and written communication in the billing system, ensuring seamless communication with patients, insurance companies, and internal teams.
  • Collaborate with Teams: Work closely with the Accounts Receivable team, Lead, and Supervisors to resolve complex patient account inquiries and provide support as needed.
Requirements
  • High School Diploma or Equivalent: Required.
  • Customer Service Experience: Minimum one year of experience in a customer-facing role.
Preferred Qualifications
  • Computer Proficiency: Experience with Windows-based technologies and proficiency in using software applications.
  • Phone or Call Center Experience: Previous experience in a phone or call center environment.
  • Medical Background: Experience in a medical setting, preferably in insurance, front desk, or a related field.
Working Conditions
  • Office Environment: Work in a fast-paced office environment.
  • Sitting for Extended Periods: Spend extended periods sitting while performing job duties.
Benefits
  • Paid Orientation: Comprehensive paid orientation program.
  • Paid Time Off: Generous paid time off and extended illness days.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • 401(k) Plan: Company-matched 401(k) retirement plan.


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