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Network Technician
2 months ago
We are seeking a highly skilled Network Technician to join our team at FastWyre Broadband. As a Network Technician, you will play a critical role in providing exceptional service to our customers by installing, programming, testing, maintaining, and repairing central office equipment, transmission systems, and special circuits.
Key Responsibilities- Utilize company equipment, computer programs, and applications as required to ensure seamless network operations.
- Perform central office administrative duties, including maintaining records, completing specialized reports, preparing logs, processing complex orders and trouble reports.
- Read and understand technical manuals and schematic drawings to troubleshoot and resolve network issues.
- Stay current with industry technology and learn IT functions and enhanced telecommunications technologies to improve network performance.
- Demonstrate technical skills and understanding necessary to perform installation, operation, maintenance, testing, and provisioning of central office switching and transmission equipment from various manufacturers.
- Understand trunk signaling protocols, CO routing, screening, trunk and line level/impairment specifications, and tests to ensure network integrity.
- Install, test, maintain, and repair advanced telecommunication services, including FTTP/FTTH, DOCSIS, VDSL, T1/PRI, and VOIP.
- Perform basic installation, testing, maintenance, and repairs of carrier equipment/Cable Television headend equipment.
- Install, operate, test, maintain, and repair radio systems, including microwave, UFH, VFH, and BETRS.
- Receive and troubleshoot malfunctioning telecommunication services using computer applications, testing devices, to locate and diagnose the nature of the problem.
- Perform and interpret extensive diagnostic tests on digital switching equipment.
- Provide technical support to aid in resolving complex issues for internal employees.
- Read and understand industry standards and group documents, including Bell core, NECA, USTA, and ITU.
- Read and understand manufacturers' schematics and documentation, industry standards, and group documents.
- Follow procedures for company buildings and grounds.
- Understand how all company departments contribute to the success of the organization and refer customers and employees to the appropriate department to best fulfill their needs.
- Build and maintain a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.
- Participate in and volunteer for company programs and special events.
- Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
- Ability to use appropriate computer programs, including Microsoft Office Suite, with proficient computer skills and the ability to adapt and learn as programs and processes change.
- Ability to work as a team member and exert initiative to work independently to reach a goal.
- Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
- Ability to function effectively as a team player.
- Knowledge of and the ability to comply with Company's Customer Proprietary Network Information (CPNI) regulations and procedures.
- Ability to work a flexible work schedule, as needed, to best serve our customers.
The Central Office Technician must have a minimum of an associate's degree in a related field of study, along with 4+ years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices, and a valid driver's license.
A bachelor's degree in a related field of study, along with 2 years of related work experience in maintaining switches, routers, fiber optic cables, and other equipment at switching hubs or central offices, and a valid driver's license is preferred.
Preference for experience with hosted PBX and SIP networking. Knowledge of Meta Switch, Calix, Adtran, BTI, and Infinera is preferred but not required.
Physical Demands- Standing: N
- Walking: N
- Sitting: N
- Reach Outward: N
- Reach Above Shoulder: N
- Climbing: N
- Crawling: N
- Squatting/Kneeling: N
- Bending: N
- Keyboarding: N
- Driving: N
- Hearing: N
- Perceiving: N
- Communicating: N
- Distinguish Colors: N
- Outdoor Climate: N
- Various Terrain: N
- Cramped Workspace: N
- Lift/Carry: N
- Push/Pull: N
FastWyre Broadband is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
