Assistant General Manager
4 weeks ago
As a key member of our senior management staff, the Assistant General Manager plays a vital role in ensuring the smooth operation of our swim school. This full-time professional management position is responsible for all aspects of our product and customer service.
Key Responsibilities:
- Provide exceptional customer service and respond to customer inquiries in a manner that supports SafeSplash's mission, vision, and values.
- Manage customer registration and class scheduling, ensuring timely and accurate responses to customer registrations.
- Administer all SafeSplash policies and procedures with our customers, maintaining accuracy, security, and integrity of all customer records.
- Lead and manage the SafeSplash staff in an effective and professional manner, promoting a positive and productive work environment.
- Perform swim instruction, as necessary, and maintain a high level of expertise in swim instruction and management.
Requirements:
- Exceptional customer service skills and ability to work effectively in a team environment.
- Leadership skills and ability to motivate, supervise, and develop staff.
- Strong communication skills, including interpersonal and telephone presence.
- Ability to work any day of the week and maintain a flexible schedule.
- Strong computer skills and ability to learn new software and systems.
Preferred Qualifications:
- Previous experience with swim instruction and management.
- Experience working with children and families.
- Knowledge of swimming pool maintenance and operation.
- Bachelor's degree or equivalent.
Benefits:
- A company culture of trust and support.
- Paid training in the SafeSplash Curriculum.
- SafeSplash Brands Curriculum Certification.
- Competitive compensation and benefits package.
- Flexible hours and opportunities for career growth.
- Free swim lessons for immediate family members.
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