Assistant General Manager

4 weeks ago


Aurora, Colorado, United States SafeSplash Swim School Full time
Job Description

As a key member of our senior management staff, the Assistant General Manager plays a vital role in ensuring the smooth operation of our swim school. This full-time professional management position is responsible for all aspects of our product and customer service.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries in a manner that supports SafeSplash's mission, vision, and values.
  • Manage customer registration and class scheduling, ensuring timely and accurate responses to customer registrations.
  • Administer all SafeSplash policies and procedures with our customers, maintaining accuracy, security, and integrity of all customer records.
  • Lead and manage the SafeSplash staff in an effective and professional manner, promoting a positive and productive work environment.
  • Perform swim instruction, as necessary, and maintain a high level of expertise in swim instruction and management.

Requirements:

  • Exceptional customer service skills and ability to work effectively in a team environment.
  • Leadership skills and ability to motivate, supervise, and develop staff.
  • Strong communication skills, including interpersonal and telephone presence.
  • Ability to work any day of the week and maintain a flexible schedule.
  • Strong computer skills and ability to learn new software and systems.

Preferred Qualifications:

  • Previous experience with swim instruction and management.
  • Experience working with children and families.
  • Knowledge of swimming pool maintenance and operation.
  • Bachelor's degree or equivalent.

Benefits:

  • A company culture of trust and support.
  • Paid training in the SafeSplash Curriculum.
  • SafeSplash Brands Curriculum Certification.
  • Competitive compensation and benefits package.
  • Flexible hours and opportunities for career growth.
  • Free swim lessons for immediate family members.

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