Customer Service Representative
1 month ago
VCA Animal Specialty Group is seeking an experienced Client Service Representative to join our team.
We take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously.
The ideal candidate will have 5+ years of experience in client service and 2+ years in the veterinary field.
Key Responsibilities:- Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Schedule and confirm appointments.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence.
- Hospital maintenance and ensuring the facility is neat and clean at all times.
- Competitive compensation.
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
- 401(k) and generous employee pet discounts.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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