Customer Service Representative

1 month ago


San Diego, California, United States VCA Animal Hospitals Full time
Customer Service Representative

VCA Animal Specialty Group is seeking an experienced Client Service Representative to join our team.

We take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously.

The ideal candidate will have 5+ years of experience in client service and 2+ years in the veterinary field.

Key Responsibilities:
  • Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Schedule and confirm appointments.
  • Place outbound calls for follow-ups and reach out to prospective clients.
  • Present and explain fees, including processing payments.
  • Recommend, select, and obtain products and services, including prescriptions.
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence.
  • Hospital maintenance and ensuring the facility is neat and clean at all times.
Benefits:
  • Competitive compensation.
  • Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
  • 401(k) and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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