Customer Service Team Lead

5 days ago


Phoenix, Arizona, United States General Logistics Systems Full time
Job Overview

The General Logistics Systems is seeking a skilled Customer Service Team Lead to take leadership of the Shipper Support team. This role requires excellent communication and interpersonal skills, with a focus on providing a productive and motivating work environment and a high level of customer experience satisfaction.

Key Responsibilities
  • Perform quality assurance monitoring for customer interactions across various communication channels.
  • Identify areas requiring improvement and present findings with recommendations.
  • Create and track accurate timely quality-monitoring reports.
  • Achieve measurable improvement in the GLS Customer Experience through ongoing coaching and feedback.
  • Recommend procedure changes based on quality monitoring observations.
  • Update relevant departments with any necessary changes to manuals, tools, and written resources.
Requirements

To be successful in this role, you must have:

  • High School diploma or equivalent.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to lift 75 lbs and sit for prolonged periods.
Estimated Salary

$60,000 - $80,000 per year, depending on location and experience.



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