Operations Supervisor

1 month ago

Phoenix, Arizona, United States Aptive Environmental Full time

About the Role:

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our leadership team. The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This position will provide team members with leadership, coaching, and development, labor utilization, inventory control, fleet management, loss prevention, compliance, and safety management. This is a full-time position located in the Phoenix, AZ area.

Key Responsibilities:

  • Responsible for customer retention, employee retention, and improving customer revenue for their assigned team.
  • Meet requirements for personal service production.
  • Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.
  • Manage candidate flow via Workday and conduct interviews.
  • Manage payroll for all Service Professionals and Lead Service Professionals within the team.
  • Share a clear vision and expectations for the work group from local and corporate leaders.
  • Strive to achieve high operational efficiency and effective labor management.
  • Work closely with Operations Manager, Regional Operations Manager, and Continuous Improvement department to ensure growth and success of areas by ensuring safe and efficient delivery of quality services.
  • Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.
  • Meet KPI standards.
  • Create a positive atmosphere of learning and growth for all Service Professionals.
  • Actively seeks opportunities to develop, improve, and innovate themselves and their teams.
  • Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.
  • Review Service Professional performance metrics with the Operations Manager.
  • Teach Service Professionals proper communication skills, sales training, and ensuring the workforce has a proper understanding of sales organization and processes.
  • Manage, maintain, and ensure the delivery of high-level service quality from your Service Professionals.
  • Deliver excellent customer service to potential and existing customers.
  • Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
  • Provide world-class customer service by responding quickly to complaints and issues.
  • Implement Aptive's policies, procedures, and standards with Service Professionals and Lead Service Professionals, up to and including Human Resource compliant termination, as necessary.
  • Manage assigned territory in accordance with Aptive's policies.
  • Ability to motivate and manage a team that aligns with Aptive's core principles.
  • Ensures effective implementation of provided incentives, initiatives, and operational guidelines.
  • Collaborate with Ops Manager and Regional Trainer to support service standards and expectations in the field.
  • Keep an online calendar for daily activities and location.
  • Responsible for running the daily team huddle.
  • Remain compliant with state and federal laws, regulations, and licensing. Obtain local and state licensing to operate the learning center.

About Us:

Aptive Environmental provides pest control services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive grew quickly to become a world-recognized brand. In 2022, with more than 1 million customers, Aptive was named by PCT Magazine as the 6th largest pest control company in North America out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor's Top 100 US workplaces and is currently ranked #1 Pest Control Company on Best Company. Aptive is also a proud member of the EPA's Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation 'United to Beat Malaria' to help stop the spread of Malaria transmitted by mosquito bites.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

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