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Insurance Customer Service Representative

1 month ago

Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time
Role Overview

We are seeking a dedicated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in generating exceptional client experiences that reinforce the growth of our successful insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, answering phones and directing customers to the appropriate person for help when necessary.
  • Proactively communicate with customers to deepen our relationship with them, ensuring their needs are met and exceeded.
  • Communicate with customers about their billing, required documents, and help them maintain all the discounts they deserve.
  • Use clear communication to efficiently meet the needs of customers while promoting the development of our business.
Qualifications
  • Dedicated to customer service and able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving and able to work effectively in a team environment.
Benefits
  • Hourly pay plus commission/bonus.
  • Paid Time Off.
  • Training & Development.
  • Growth potential/Opportunity for advancement within our office.
  • Valuable career-building experience.