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Cloud Techno-Functional Analyst

2 months ago

Salt Lake, Utah, United States Oracle Full time
Job Description

Oracle Customer Success Services provides unparalleled, tailored support that ensures your Oracle technology investments deliver groundbreaking innovation and performance your business requires to compete—all while coexisting within your IT environment

Key Responsibilities
  • Provide excellence to customers in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
  • Correct and resolve highly complex techno-functional problems
  • Focus on providing Customer Service on a technical and functional level and drive complete and total resolution of each service incident
Requirements
  • High level of techno-functional skills
  • Oracle products knowledge
  • Problem solving skills
  • Customer interaction/service expertise
Preferred Qualifications
  • 8+ years hands on implementation/support experience
  • Good understanding of business flows and processes
  • Excellent analytical and debugging skills for problem solving
  • Good written and spoken English communication skills
  • At least 1 to 2 Oracle Fusion SCM implementations or Support exposure with hands on experience in 2 to 3 of the following modules
Benefits
  • Medical, dental, and vision insurance
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match
  • Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
  • 11 paid holidays
  • Paid sick leave: 72 hours of paid sick leave upon date of hire
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning and group legal
  • Voluntary benefits including auto, homeowner and pet insurance