Customer Service Associate

5 days ago


Atlanta, Georgia, United States Scan Full time
About the Role

We're seeking a highly skilled Customer Service Specialist to join our team at Scan.com. As a key member of our customer operations team, you will play a critical role in maintaining clear, professional, and empathetic communication with patients, providers, and attorneys.

Your primary focus will be on ensuring timely updates for patient appointments, scan reports, and related documentation while managing multiple communication channels efficiently.

Key Responsibilities:
  • Provide detailed updates to providers and attorneys on patients regarding appointment scheduling, confirmations, and rescheduling statuses across their journey.
  • Schedule appointments for patients as required.
  • Ensure timely follow-ups with patients to minimize no-shows and handle any escalations.
  • Coordinate the timely delivery of scan reports, imaging records, and lien forms to attorneys.
  • Serve as the primary contact for attorney and provider inquiries, ensuring accuracy and professionalism in all interactions.
  • Manage and prioritize communications across phone, email, and text, ensuring prompt and accurate responses.
  • Update and maintain accurate records of all interactions in our internal database and other communication tools such as Slack and email.
  • Work closely with sales, scheduling, interops, and AR teams to resolve issues and provide seamless service.
  • Adhere to and exceed service-level agreements (SLAs) for response times and follow-ups.


  • Atlanta, Georgia, United States Agile Consulting Group, Inc. Full time

    At Agile Consulting Group, Inc., we're dedicated to delivering exceptional customer experiences through personalized support and innovative solutions.We're seeking a highly-motivated Customer Service Associate to join our team and contribute to our mission of assisting clients with their tax and accounting needs. As a Customer Service Associate, you'll be...


  • Atlanta, Georgia, United States SP+ Full time

    Customer Service Associate Job SummaryWe are seeking a skilled Customer Service Associate to join our team at HOU RED GARAGE (7800) [60518]. As a Customer Service Associate, you will play a critical role in ensuring the smooth operation of our parking facilities and providing exceptional customer service.Main Responsibilities:Direct incoming customers to...


  • Atlanta, Georgia, United States Premier Restaurants Group Full time

    Job Title: Customer Service AssociateEstimated Salary: $25,000 - $35,000 per yearAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing excellent customer service, operating a point of sale system, and maintaining a clean and safe...


  • Atlanta, Georgia, United States SP Plus Corporation Full time

    Experience a World in MotionThe SP Plus Corporation is seeking a highly motivated Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for ensuring the highest quality customer service experience while assisting the maintenance team with keeping all common areas clean.About the Role:- Ensures customers have a...


  • Atlanta, Georgia, United States Ace Hardware Full time

    Ace Hardware is seeking a motivated Customer Service Associate to join our team in the Atlanta area. In this role, you will be responsible for providing exceptional customer service, maintaining a safe and organized store environment, and assisting with sales and inventory tasks. The estimated annual salary for this role is $42,000 - $52,000.Job...


  • Atlanta, Georgia, United States Atlas Business Consultants Inc Full time

    Job OverviewWe are seeking a highly skilled Customer Service Associate to join our team at Atlas Business Consultants Inc.The ideal candidate will have experience in customer service, sales, or related fields, with excellent communication and interpersonal skills.This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience and...


  • Atlanta, Georgia, United States Domino's Pizza LLC Full time

    We are currently seeking highly motivated individuals to join our team as Customer Service Associates. In this role, you will be responsible for handling customer inquiries and resolving issues related to orders, delivery, and overall customer satisfaction.You will have the flexibility to create your own schedule and work at times that suit you best. Whether...


  • Atlanta, Georgia, United States Domino's Pizza LLC Full time

    At Domino's, we're seeking a Customer Service Associate to join our team. As a key member of our restaurant staff, you'll be responsible for providing excellent customer service and ensuring a positive experience for our guests.Job Description:Greet customers in a friendly and welcoming mannerTake orders accurately and efficiently using our Point of Sales...


  • Atlanta, Georgia, United States GUTBUSTERS BREAKFAST Full time

    Job OverviewGutbusters Breakfast is a dynamic breakfast restaurant seeking an exceptional Customer Service Associate to join our team. This role involves utilizing cash registers, electronic scanners, and other related equipment to handle monetary transactions with customers.The estimated annual salary for this position is $29,880 based on 40 hours of work...


  • Atlanta, Georgia, United States Boozie Smoothies Full time

    We are seeking a professional and friendly Food Service Professional to join our team at Boozie Smoothies. As a Customer Service Associate, you will play a key role in providing exceptional customer experiences and contributing to the success of our business.ResponsibilitiesServe food and beverages to guests, ensuring prompt and efficient serviceExplain menu...


  • Atlanta, Georgia, United States Boozie Smoothies Full time

    We are seeking a Customer Service Associate to become an integral part of our team at Boozie Smoothies.As a key member of our dining establishment, you will take orders and serve food to patrons in a timely and courteous manner.The estimated salary for this role is $35,000 - $45,000 per year, based on industry standards and location.Responsibilities:Serve...


  • Atlanta, Georgia, United States Georgia Department of Human Services Full time

    **Job Overview:**The Georgia Department of Human Services is seeking a skilled and detail-oriented individual to fill the role of Customer Service Associate 2. In this position, you will provide excellent customer service to clients, families, and partners, ensuring their needs are met in a timely and professional manner.Estimated Salary: $45,000 - $55,000...


  • Atlanta, Georgia, United States Walmart Full time

    Job Title: Customer Service Associate\Salary Range: $15 - $21 per hour\Location: Walmart Supercenter #6998, East Point, GA\Job Description:\\Provide exceptional customer service and support to customers.\Process returns and refunds in a timely and efficient manner.\Cash handling and financial transactions.\Work collaboratively with colleagues to achieve...


  • Atlanta, Georgia, United States Method Co. Full time

    We are seeking a skilled and detail-oriented Customer Service Associate to join our team at Method Co. in Atlanta.This is a unique opportunity to be part of a luxury hospitality experience that seamlessly combines a world-class hotel, exclusive members club, exceptional dining experiences, and wellness treatments.The estimated salary for this role is $40,000...


  • Atlanta, Georgia, United States FedEx Office Full time

    Job Title: Customer Service Associate Team LeadAt FedEx Office, we are seeking a Customer Service Associate Team Lead to join our team in this exciting opportunity. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, ensuring high-quality products and services, and leading a team of professionals...


  • Atlanta, Georgia, United States Atlas Business Consultants Inc Full time

    Job SummaryAt Atlas Business Consultants Inc, we are committed to delivering outstanding customer experiences. As a Customer Service and Sales Associate, you will play a vital role in achieving this goal. Your primary responsibilities will include responding to customer inquiries, providing product information, and ensuring customer satisfaction with our...


  • Atlanta, Georgia, United States Camtel Full time

    Atlanta Customer Service and Sales Associate Job DescriptionWe are looking for a highly skilled and motivated customer service and sales associate to join our team in Atlanta, GA. This is an exciting opportunity to work with a leading telecommunications company, where you will have the chance to grow your career and develop your skills in customer service...


  • Atlanta, Georgia, United States Domino's Pizza LLC Full time

    At Domino's Pizza LLC, we are seeking a highly motivated and enthusiastic individual to join our team as a Store Associate - Customer Service. As a key member of our Front of House team, you will be responsible for delivering outstanding customer service and ensuring that every customer leaves our store feeling satisfied.Job SummaryThis is an excellent...


  • Atlanta, Georgia, United States Future Forwarding Company Full time

    About the RoleWe are seeking a skilled Customer Service Operations Associate to join our team at Future Forwarding Company.This is a unique opportunity for an individual with excellent communication and organizational skills to provide exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will be responsible...


  • Atlanta, Georgia, United States Sherwin-Williams Full time

    OverviewSherwin-Williams, a leading manufacturer of paints and coatings, is seeking a highly skilled Customer Service Associate to join our team. As a key member of our delivery and logistics team, you will be responsible for ensuring seamless customer experiences while maintaining accurate inventory levels.