Network Operations Manager, US
4 weeks ago
Job Title: Network Operations Manager, US
Corporate Title: VP
Location: New York, NY
Overview
Deutsche Bank is seeking a highly skilled Network Operations Manager to join our team in New York. As a key member of our operations team, you will be responsible for ensuring the stability and performance of our networks across the Americas.
Key Responsibilities:
- Accountable for the Americas networks stability consisting of a variety of complex network technologies within data centers, office buildings, branches, colocation facilities, and cloud infrastructure.
- Responsible for first-class customer service engagement, building and maintaining key relationships with clients, business, vendors, and other GNS services and teams.
- Be an expert in risk and issue management experience, driving early identification, response, and drive remediation of issues whilst constantly driving to deliver against our KPIs.
- Have expertise knowledge in ITIL processes to provide leadership in driving early identification, response, and drive remediation of issues.
Requirements:
- Experience in managing regional enterprise network teams. 5+ in a financial institution.
- Experience in designing training programs across L1, L2, and L3 operations teams.
- Experience with managing network technology vendors and products (Cisco, Arista, McAfee, Akamai, Checkpoint, BGP, OSPF, multicast, VRF, NetFlow).
- Experience with ITIL processes including Change Management, Incident Management, and Problem Management.
- A highly proactive self-starting ethos, with strong customer focus with outstanding situational leadership and problem-solving skills.
What We Offer:
- A diverse and inclusive environment that embraces change, innovation, and collaboration.
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal, and volunteer days.
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement.
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.
- Educational resources, matching gift, and volunteer programs.
How You'll Lead (VP and above):
- Expert ability to summarize technical issues to non-technical teams and manage client expectations.
- Willingness to work with global peers in standardizing processes and tools.
- General level of understanding of a broad range of IT infrastructure technologies - DNS, Unix, Windows Servers, VHS technologies, Backup Solutions, Databases, Cloud Solutions, and Storage.
Skills You'll Need:
- Experience in managing regional enterprise network teams. 5+ in a financial institution.
- Experience in designing training programs across L1, L2, and L3 operations teams.
- Experience with managing network technology vendors and products (Cisco, Arista, McAfee, Akamai, Checkpoint, BGP, OSPF, multicast, VRF, NetFlow).
- Experience with ITIL processes including Change Management, Incident Management, and Problem Management.
- A highly proactive self-starting ethos, with strong customer focus with outstanding situational leadership and problem-solving skills.
Skills That Will Help You Excel:
- Degree or equivalent level with appropriate Industry standard qualifications (Bachelor's required, Masters preferred).
- Knowledge of the Information Technology Infrastructure Library (ITILv3 or v4) framework.
- Verbal and written communication skills, with ability to discuss complex technology issues to stakeholders and team members.
- Microsoft Suite 365.
Expectations:
It is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in New York City is $125,000 to $203,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location, and other qualifications.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more
Learn more about your life at Deutsche Bank through the eyes of our current employees:
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.
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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair, and inclusive work environment.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
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