Client Relations Expert

2 weeks ago

Lebanon, Pennsylvania, United States Everlast Roofing Full time
Job Overview

Location
Lebanon, PA

Employment Type
Full Time

Position Summary

Customer Support Coordinator

Everlast Roofing, Inc. stands as a premier manufacturer in the metal roofing and siding industry. We are dedicated to fostering a work environment that promotes employee satisfaction and growth. Our ideal candidates are those who are diligent, reliable, and driven to achieve optimal efficiency. If you possess these qualities, we invite you to explore the rewarding opportunities available with us.

Role Description:
The Customer Support Coordinator will exhibit outstanding communication abilities, a genuine enthusiasm for assisting others, and the capacity to manage a variety of customer inquiries with professionalism and efficiency. In this role, you will serve as the initial point of contact for our customers, delivering exceptional service and support.

Key Responsibilities:
  • Accurately and efficiently process customer orders, returns, and exchanges.
  • Promptly and professionally respond to customer inquiries through various channels including phone, email, and fax.
  • Provide assistance to customers regarding product details, order status, returns, and other service-related questions.
  • Effectively address and resolve customer complaints and issues, ensuring a positive experience.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Verify customer information and ensure all transactions are completed accurately.
  • Maintain precise records of customer interactions, transactions, and feedback.
  • Stay updated on company products, services, and promotions to assist customers effectively.
  • Offer customers detailed and accurate product information and recommendations.
  • Collaborate closely with team members and other departments to ensure a seamless customer experience.
  • Engage in team meetings and training sessions to continuously enhance customer service skills.
  • Assist with bi-annual inventory assessments.
Qualifications:

Experience:
  • Preferred experience in roofing architecture.
  • Advanced customer service experience is advantageous.
Skills:
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and conflict-resolution capabilities.
  • Proficient in customer service software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
  • Positive demeanor and a firm commitment to delivering outstanding customer service.
  • Capacity to work under pressure and meet tight deadlines.
Requirements:
Working knowledge of metal roofing installation is essential.

Benefits:

Medical, dental, and vision insurance

401(k) plan with a 4% company-funded match

Paid time off for vacation

Paid time off for personal days and holidays

Flexible spending accounts

$5000 referral bonus

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