Cloud Service Manager
3 days ago
As a Cloud Service Manager at OpenText, you will play a critical role in helping our customers implement new trading partners to grow their supply chain faster and more efficiently in an increasingly digital world.
About the Role:This is a unique opportunity to join a global team of skilled professionals who understand their customers' needs and challenges. As a Cloud Service Manager, you will be the key contact for Professional Services delivery, change management, service level reporting, client satisfaction, and assisting with growing revenue within the client.
Key Responsibilities:- Manage clients from go-live through steady state, ensuring seamless delivery of services.
- Collaborate across internal teams and resources to ensure effective solutions implementation.
- Client presentations and running effective meetings to drive business outcomes.
- Identify new opportunities for our Sales team to pursue, driving revenue growth.
- Proven track record of direct client management and building long-term relationships.
- Comfortable directing cross-functional internal technical resources, influencing others, and meeting deadlines while maintaining high quality.
- Experience in managing risk resolution, including leading inter-departmental meetings to resolve client issues.
- Ability to set operational expectations with clients and maintain regular program status updates.
- Experience communicating to executive level and B2B e-commerce (EDI) knowledge a major plus.
OpenText is a global leader in Enterprise Information Management, with a mission to create software solutions and deliver services that redefine the future of digital. Our team is passionate about innovation, customer satisfaction, and making a positive impact on the world.
What We Offer:- A comprehensive benefit plan, education assistance, and wellness/fitness reimbursement.
- A dynamic work environment with opportunities for growth and development.
- A chance to work with a talented team of professionals who share your passion for innovation and customer satisfaction.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require accommodations during the selection process, please contact us.
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Cloud Service Manager
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Alpharetta, United States OpenText Full timeCloud Service Manager OpportunityAs a Cloud Service Manager at OpenText, you will play a critical role in helping customers implement new trading partners to grow their supply chain faster and more efficiently in an increasingly digital world.Key Responsibilities:Manage clients from go-live through steady state, including being the key contact for...
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