Technical Support Management Specialist
7 days ago
Overview
">Clever Devices Ltd. is a leading provider of innovative transit technology, striving to enhance global mobility by offering cutting-edge solutions.
">About the Role
">We are seeking an experienced Technical Support Management Specialist to join our team. As a key member of our technical support team, you will oversee daily operations, manage technical issues, and provide exceptional customer service.
">Responsibilities
">- ">
- Manage Technical Operations: Supervise daily support activities, ensure timely issue resolution, and maintain a high level of customer satisfaction.">
- Technical Expertise: Provide senior-level technical guidance, troubleshoot complex issues, and coordinate resolutions with internal teams and customers.">
- Strategic Planning: Develop and implement strategies to improve customer support, enhance system efficiency, and drive growth.">
- Customer Experience: Foster strong relationships with customers, resolve issues promptly, and ensure seamless system uptime.">
- Staff Management: Lead a team of technical support engineers, monitor productivity, and develop talent to meet business needs.">
Requirements
">To succeed in this role, you must have:
">- ">
- 10+ years of experience in technical support or engineering, with expertise in hardware, software, data, and communication technologies.">
- 5+ years of Call Center/Help Desk experience or Technical Support Management background.">
- Bachelor's degree in Computer Science, Engineering, or equivalent.">
- Senior-level supervisory experience in a technical call center/help desk environment.">
- Strong communication skills, including oral, written, and customer approach.">
- Expert-level experience with call tracking software.">
- Proficiency in networking, databases, and software application troubleshooting.">
- Ability to travel (less than 20%) for necessary trainings, on-site meetings, or customer visits.">
Salary Estimate
">The estimated annual salary for this position is $120,000 - $160,000, based on industry standards and location.
">Benefits
">Clever Devices Ltd. offers a comprehensive benefits package, including health insurance, wellness programs, life insurance, retirement savings plans, paid time off, education-related programs, and many more.
">EEO Employer
">Clever Devices Ltd. is an Affirmative Action/Equal Opportunity Employer committed to diversity and inclusion.
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