Sales Associate III

2 days ago

Monroe, United States Tapestry Full time
Sales Associate Job Description

The Sales Associate role is a vital part of the store's overall success and efficiency, requiring direct attention to our brand commitment when servicing customers and driving results. As a Sales Associate, you will be responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Key Responsibilities:
  • Understand organizational objectives and make decisions that align with Company priorities
  • Take ownership and be committed to delivering results, while remaining actively aware of personal and store metrics; and create personal sales and clienteling strategies in partnership with the management team.
  • Create short- and long-term strategies to achieve personal metrics and performance goals
  • Take ownership of personal survey results and create plans to improve and overcome areas of opportunity
  • Represent Coach as a brand ambassador
  • Demonstrate Coach's Selling and Service expectations at all times
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers
  • Create positive impressions with customers by bringing the best self to work through attire consistent with Coach's Guide to Style
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
  • Provide in-depth product knowledge, including features, benefits, current offerings, and overall product value.
  • Remain aware and clearly able to communicate current pricing and promotional strategy to customers.
  • Discuss product features and build the sale by leveraging cross-selling skills and abilities.
  • Cross-sell and encourage beneficial product add-ons that relate to the customer's shopping needs
  • Sensitive to customers' needs and tailor approach by reading cues
  • Attend to the unique and individual shopping needs of each customer.
  • Work with multiple customers simultaneously and break away as appropriate
  • Follow up with customers consistently and genuinely to influence/close the sale
  • Flex personal selling techniques to contribute to overall store financial results
  • Build lasting and loyal relationships with customers
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts
  • Create enthusiasm and positivity for a shared vision and mission
  • Promote and endorse a team selling environment
  • Foster an environment of teamwork, trust, and collaboration with internal and external customers
  • Remain solution-oriented; be adaptable and flexible to changing business and store needs
  • Welcome feedback and adapt behaviors as appropriate
  • Maintain a calm and professional demeanor at all times
Operations:
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards
  • Complete daily operational tasks, including maintaining the store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner
  • Maintain a clean and tidy selling floor at all times
  • Adhere to all applicable retail policies and procedures, including POS, Operations, and Asset Protection procedures
  • Replenish inventory on the sales floor as needed

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