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Service Advisor

1 month ago

McKinney, Texas, United States Meineke Car Care Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Meineke Car Care. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, ensuring customers feel valued and supported throughout their service experience.
  • Follow company procedures for welcoming customers, checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders.
  • Communicate effectively with customers, educating them on inspection results, benefits, and value of any needed work, and answering questions.
  • Proactively communicate with customers throughout their visits, keeping them informed and managing issues as they arise.
  • Verify that inspections are being performed consistently and accurately on all vehicles, spot-checking and maintaining training on inspection procedures as needed.
  • Follow up on any outstanding customer issues or complaints, ensuring they are resolved satisfactorily.
  • Manage daily customer callback process, ensuring calls are being made and appointments are being set.
Requirements
  • 5+ years of experience in sales/customer service leadership, with a proven track record of delivering exceptional customer service.
  • Experience working with point-of-sale software or complex Windows software.
  • Excellent people and phone skills, with the ability to think creatively when dealing with customers.
  • Proactive self-starter, with the ability to multi-task and prioritize tasks effectively.
  • Interest in the automotive industry, with a willingness to learn and grow with the company.