Client Support Specialist
6 days ago
VM Long Beach is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our field division, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Community Outreach: Engage with prospective customers through on-site community-based outreach events, fostering strong relationships and promoting our services.
- Client Representation: Represent our clients throughout the community, maintaining a positive image and brand reputation.
- Service Enrollment: Enroll eligible customers into service plans, ensuring seamless onboarding and satisfaction.
- Customer Support: Explain all eligibility requirements, service options, and plans to customers, addressing any questions or concerns they may have.
- Campaign Execution: Assist in the planning and execution of community-based enrollment campaigns, driving campaign effectiveness and optimizing results.
- Performance Monitoring: Monitor and track all daily sales and statistics, providing valuable insights for business improvement.
- Team Collaboration: Work closely with cross-functional teams, including sales, HR, and finance, to achieve business objectives.
- Professional Development: Participate in continued training opportunities, enhancing your skills and knowledge to excel in your role.
- Customer Retention: Implement strategies for customer retention and loyalty, ensuring long-term relationships and business growth.
- Education: High-school diploma or equivalent.
- Experience: Prior experience in customer service, hospitality, retail, or similar field preferred.
- Communication Skills: Experience with giving presentations or public speaking a plus.
- Time Management: Strong time management and organizational skills.
- Problem-Solving: Comfortable thinking independently and problem-solving as needed.
- Work Schedule: Full-time position, Monday-Friday + Saturday mornings.
- Mentorship: Individual mentoring and career development assistance from senior management.
- Opportunities for Advancement: Opportunities for advancement within the company.
- Team Environment: A fun and collaborative team environment.
- Travel Requirements: This position requires local travel, with regular meetings at our office in Long Beach.
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